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Yes. Every B2B client gets a dedicated, personalised online ordering portal, set up within the first week of onboarding. It gives you full visibility of order status, production progress, and expected delivery dates, all in one place. Your team can place orders directly through the portal at any time, with support available 9am to 5pm.

Absolutely. Where new branding or garments are involved, samples are arranged before production begins, with lead times agreed and communicated clearly in advance. Your dedicated Account Manager handles this as part of the onboarding process.

Pricing is based on your garment specification, branding method, order volumes, and frequency, not individual one-off transactions. Once agreed, your pricing is fixed for the first 12 months, giving you budget certainty. There are no minimum order quantities, so your team can order as and when needed. Orders under £150 carry a £5.99 delivery charge; above that, delivery is included.

No, and that is actually one of the benefits of working with us. Clothes2order operates an on-demand production model, meaning every garment is produced and decorated in-house at our UK facility only when an order is placed. This means you are never tying up budget in warehoused stock, and there is no risk of overstocking or waste. Standard orders are produced and dispatched within 3 to 4 working days, so fast turnaround removes the need for stock holding altogether.

Every B2B client is assigned a dedicated Account Manager who takes ownership of your account from day one. They oversee your onboarding, manage branding approvals, handle any queries or amendments, and act as your single point of contact for escalations. All enquiries are acknowledged within 24 hours, with urgent issues prioritised to keep your uniform supply running smoothly.